We aim to deliver all orders within 2 working days subject to stock availability, and no longer than 5 working days.
You will be notified by email the day your order is shipped. Your order will be delivered the following day.
Our delivery times are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is dispatched from us to our carrier.
If your order is a gift we will send it as quickly as possible and therefore, in the rare event of any specific cheese stock shortage we may substitute a cheese with a like for like replacement so as not to delay the shipment.
If you would like to delay delivery beyond 5 working days then choose an ideal delivery date in the box provided in the Checkout. We will ship the order the day before this date on a 24 hour courier service.
NB you cannot choose Saturday delivery for an ASAP delivery.
Delivery is sent overnight from us on a guaranteed next day delivery service. In most cases a signature is not required to acknowledge delivery. In order to give your cheese the best change of getting to you in optimum condition we highly recommend adding a note in the box provided in the checkout of a suitable place to leave the order if you are not in or an alternative delivery address such as a nearby neighbour. NB this must be in the same street or within the immediate vicinity since a delivery to an extra address will be liable to an extra fee.
Delivery is only working days and Saturdays therefore we ship orders from Monday to Friday to arrive Tuesday to Saturday.
Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.
|Country||Postcode||Week Day Price||Saturday Price|
|England, Wales & parts of Scotland||All (except below)||
|Ireland, Islands and Highlands and ‘Out of Area’ postcodes||AB, BFPO, DG15, GE, GE6, GE8, GY, GY1-99, HS1-9, IM1-9, IM99, INT, IV10-28, IV4, IV40-49, IV5, IV51-56, IV6, IV63, IV7-9, JE1-4, KA27, KA28, KW1, KW10-17, KW2-9, PA20, PA21, PA28-30, PA38, PA39, PA40-80, PA87, PH20-50, ZE1-3, ZZ1||
If you wish to cancel your order, please contact our customer care team at email@example.com or by telephone on 01480 831112 between 08:00 and 20:00, Monday to Friday. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy.
If we receive notice of your cancellation in time we will cancel the order and we will not debit your card.
7. Returns and Refunds
Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment.
In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us on firstname.lastname@example.org.
None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
8. Contact us
Via email: email@example.com
Via post: Cheese+ 64 Papworth Business Park, Atria Court, Stirling Way, Papworth Everard, Cambridge, CB23 3GY
Via telephone: 01480 831112
Our cheeses are produced using artisan methods and therefore subject to seasonal availability and changes in shape/ size etc. All measurements and weights are approximate.
If a cheese that has been ordered is unavailable, in the first instance we will replace it with a similar cheese that is like-for-like in terms of quality, type, origin and price. In the second instance, if this is not possible, we will contact you to discuss a replacement.
Except in relation to the description of products available for order from the Cheese+ website, we do not guarantee and are not responsible for the accuracy of any information provided on the Cheese+ website.
You may access and use the Cheese+ website for your personal, non-commercial use. You may not use the Cheese+ website or its contents for any commercial purposes without prior consent from one of the Directors or Cheese+ Ltd.
The Cheese+ website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Cheese+ website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
We do not represent or warrant that the material contained in the Cheese+ website, any of the functions of the Cheese+ website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Cheese+ website is provided “as is”. Accessing the Cheese+ website is entirely at your own risk.
The Cheese+ website may occasionally include links to third party web. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites.
We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
You will be subject to the policies and terms and conditions in force at the time you use the Cheese+ website or order items from the Cheese+ website. Changes which we are required to make by law could apply to orders which you have already made
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Cheese+ website, or the use by any other person accessing the Cheese+ website using your shopping account and/or your personal information.